Welcome to Live Assist

The PTLGateway Live Assist service uses chat and screen-sharing technology to allow our expert representatives to see and control your desktop – live and in real time. Please only use this service if instructed to do so by a PTLGateway Helpdesk Engineer.


By requesting and accepting a Live Assist from a PTLGateway representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. PTLGateway does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the Live Assist software or system performance.

PTLGateway recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before initiating a remote support session with a PTLGateway representative. PTLGateway further recommends that you remain seated at your desktop throughout the entire remote session.

Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. PTLGateway will not be held responsible for any data loss if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

PTLGateway continuously undertakes to take the utmost care when in use of your computer. However, we cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems requiring an on-site call.

If you agree to the above, please click CONTINUE where a new session will start.